- Responsible for meeting or exceeding established targets for sales and gross margin with assigned customer list.
- Monitor market prices for commodities.
- Plan customer purchases.
- Accept/enter customer phone orders; ensure orders are recorded accurately.
- Ensure customers receive timely and accurate information on product availability, quality and price.
- Suggest substitutions to customers for items ordered that are unavailable or otherwise unacceptable; encourage customers to purchase maximum possible amount of product conducive to their business.
- Respond to customer phone inquiries and ensure that customer comments, problems, complaints and requests are resolved and/or forwarded to an appropriate individual(s) in an appropriate and timely manner.
- Assist with expo follow-up, seminar, mass mailing, and call campaigns as required.
- Process and control credit requests per policy; enter credits into sales system; monitor history and report results.
- Maintain customer call sheet information in sales system.
- Identify, qualify and make phone solicitations of potential new customers.
- Visit customers as necessary.
- Coordinate sales activities with Quality Control, Transportation, Accounting and Purchasing to ensure customer satisfaction on all levels.
- Perform all duties and responsibilities in accordance with HACCP and Safe Quality Food (SQF) policies and procedures, as appropriate for location
- Follow all policies and procedures outlined in the Albert’s Recall Plan.
- Perform all duties and responsibilities in an ethical manner and in accordance with Company policies and procedures.
- Perform other duties and projects as assigned by management.
- Ability to conceptualize markets and anticipate changes.
- Ability to close sales.
- Capable of thriving in a driven sales team environment.
- Able to develop and maintain effective, positive internal/external working relationships with a diverse group of individuals; a team player.
- Ability to be comfortable in a highly open, dynamic and collaborative work environment.
- Reliable and highly motivated team player.
- Strong organizational skills with ability to multi-task with ability to work effectively in a fast-paced environment and under pressure.
- Ability to set priorities and meet deadlines while accomplishing team objectives.
- Ability to work independently and exercise good judgment.
- Proven customer service standards of excellence and related philosophy.
- Proactive with excellent follow-through.
- Strong interpersonal, telephone/oral and written communication skills.
- Able to resolve issues appropriately and in a timely manner.
- Strong computer skills, including MS Excel, Word, Access, PowerPoint and Outlook; competent to learn and adapt to new computer applications, system upgrades and other technology as necessary.
Knowledge & Skill Requirements:
- Associates degree or equivalent training and experience.
- 3-5 years in a perishable sales environment required.
- Knowledge of the perishable and organic food industry preferred.
- Competent with MS Office Suite, including Outlook, Excel and Word; PowerPoint a plus.
- Must have a valid driver’s license.
Working Conditions:
Office setting; frequently required to sit; occasionally required to stand; walk;, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell, use hands to finger . Must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Some weekend, holiday and/or evening work required. Some travel may be required.
Albert’s Organics is an equal opportunity employer and does not discriminate on the basis of race, color, gender, religion, age, sexual orientation, national or ethnic origin, disability, marital status, veteran status, or any other occupationally irrelevant criteria. All employees are afforded equal opportunity with respect to employment, compensation, benefits, training, transfer, and promotion without discrimination.
