Job Description:
Mann Packing Company, a pioneer in the fresh-cut produce industry and one of North America’s leading suppliers of fresh produce to the retail, foodservice and wholesale markets is looking to expand its Sales Department with a new position of Sales Customer Service - After Hours.
The Sales Customer Service – After Hours is a newly created position which will provide proactive customer service solutions to ensure the successful shipping of customer orders after hours. This individual will work closely with the inside sales team, shipping, receiving and field departments to provide a one point contact after hours to resolve questions concerning customer orders.
Compensation/Salary:
DOE
Responsibilities & Duties:
- Receive daily pass down from the sales team on product availability, schedule of field product arrival and any special instructions for specific customers.
- Review and monitor the evening’s sales orders to ensure product arrival time and availability. Follow up with field department, vendors and production to ensure delivery times are met.
- Provide assistance to dispatching on decisions related to adjusting orders based on guidelines provided by sales team.
- Point of contact for buyers calling in with questions regarding orders. Provide resolution and follow up.
- Develop an evening log of customer service calls and resolutions to be provided to the Director of Sales and Customer Service at the end of each day.
- Assist as needed with trouble files, R&A, Balance Dues, and ensure Past Dues are settled within the Company’s time guidelines.
- Other sales and clerical related duties to be assigned as needed.
Education:
- BA/BS degree preferred
Qualifications:
- Minimum of 2 years’ experience in fresh produce sales office
- Ability to communicate effectively with existing and potential customers both verbally and written.
- Analytical capabilities helpful
- Ability to balance customers’ needs with the financial well-being of the Company.
- Ability to work independently within the guidelines provided.
- Bilingual – Spanish (a plus but not required)
