Job Description:
We are a growing organization looking for an Account Coordinator in our Pompano Beach, FL location. This individual will assist the Key Account Manager in increasing and maintaining the sales of Southern’s customers with our product lines and marketing programs. The ideal candidate will provide OUTSTANDING sales and customer support as needed.
Compensation/Salary:
DOE
Responsibilities & Duties:
- Answer phones and must take orders as needed in a timely and prompt manner.
- Get info to provide customers with answers on their FIRST phone call.
- Ensure that all the accounts have a satisfactory completion of orders and prompt follow-up regarding complaints, problems and maintain the P.A.C.A. regulations as applicable.
- Develop and maintain a thorough working knowledge of Southern’s product lines, availability, pricing of product and become aware of the produce industry in general.
- Provide assistance and support to the sales team by processing invoices, faxing and/or e-mailing documents, help KAM(s) take orders and process other related Sales material. Fills in for KAM(s) during their absences.
- Provide general support to assigned KAM(s) by answering phones, processing orders, booking ground transportation, booking air shipments, other administrative support as needed.
- Check orders with transportation companies for on time pickup and delivery..
- Acts as liaison between the Sales, Warehouse, Accounting and Procurement Departments.
- Work a rotation of Saturday mornings, as assigned.
- Process ALL invoices, credit memos, returns and rejections for KAM, open the credit memo, attaching all needed documents and processing all settlements. Accuracy is critical.
- Prepare certificates (tomato, limes and avocados) and work orders when needed for each order.
- Keep copies of all contracts sent to KAM's for record keeping.
- Keep all ads sent to KAM's for record keeping and enter all information on our Ad Grass file on our shared file for asparagus only.
- Cash sales on designated days, processing order confirmation and posting orders making sure no discrepancies between shipping and sales.
- Performs all necessary data entry
Work Experience Requirements:
- Must have a proven track record of SUPERIOR customer service experience.
- Position requires a computer literate candidate with an aptitude for Windows applications and the ability to pick up tasks quickly.
- Candidate must have the ability to take initiative and have strong daily multi-tasking and prioritizing skills.
- Overall good judgment/business savvy and a resourceful nature are key.
- Must be a motivated, goal oriented self-starter and team player with excellent interpersonal and phone skills.
