Director of Account Management


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Job Description: 

We're looking for a Director of Account Management to support our rapid marketplace growth, responsible for retention and growth of Tier 1 Full Harvest food & beverage company buyers.  You will be the main point of contact for these customers and will work closely with tech, operations and sales to create a top-notch customer experience. You will be expected to visit accounts on a quarterly basis, at least 10% travel. The position will report to the Head of Sales and be responsible for managing one or more account managers.  You will join a friendly, driven and passionate team, determined to solve food waste. Our office is in downtown San Francisco.
 

Responsibilities & Duties: 
  • Customer relationship management with a focus on providing consistency and excellence in customer service and customer satisfaction.
  • Build trust quickly with customers and internal team through demonstrated process expertise in monitoring account satisfaction.
  • You must be able to identify customer problems and coordinate with sales, tech and operations team members to remedy situations in a timely manner.
  • Manage and mentor account managers to achieve or exceed department goals.
  • Leverage CRM data to understand the efficacy of current processes, enhance those processes and improve outcomes.
  • Analyze the strategic competitive landscape and customer needs so you can effectively position Full Harvest solutions within prospective accounts.
  • Develop and encourage new and repeat business opportunities with assigned customers.
  • Identify and coordinate timely involvement of operations and supply resources in the sales cycle to increase efficiencies and improve customer experience.
  • Communicate all industry related information and data to customers that will contribute to their growth and education.
  • Understand customer produce categories and profit margins to develop plans for growth and profitability.
  • Analyzing sales data in order to identify trends and make insightful recommendations and ensure success metrics are met.
Requirements: 
  • 6+ years of Key Account, vendor management or customer success experience (including 2+ years of managing people) with some experience working within a fast -growing company.
  • At least 2+ year specifically managing Key, Strategic, National or Tier 1 Accounts.
  • Experience working with fresh produce, CPG, or other similar industries.
  • Developed new and repeat revenue with large, complex customers through cross selling and up selling existing accounts.
  • Used an analytical, data-driven approach to problem solving and a track record of driving results through continuous improvement through complex process and systems.
  • Demonstrated success and enjoys working in fast-paced business environments, executing in the face of ambiguity and constant change.
  • Startup experience, especially B2B or SaaS, a plus.
  • Been formally trained and consistently used a sales/account management methodology.


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Our company is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, age, sex, religion, disability, sexual orientation, marital status, veteran status, gender identity or expression, or any other basis protected by local, state or federal law.

This policy applies with regard to all aspects of one’s employment, including hiring, transfer, promotion, compensation, eligibility for benefits and termination.


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