JOB FILLED - Customer Service Associate - Joe Produce | Produce Jobs, Produce Careers, Agriculture Jobs, Agriculture Careers

JOB FILLED - Customer Service Associate

Job Description: 

From its headquarters in Salinas, Markon Cooperative, Inc. provides fresh produce purchasing, logistics, information and marketing services exclusively to its seven member distributors (Ben E. Keith Foods, Gordon Food Service, Gordon Food Service Canada, Maines Paper & Food Service, Nicholas & Company, Reinhart Foodservice, and Shamrock Foods Company) and their foodservice customers. A leader in food safety, quality control and innovation, Markon is also mindful of the produce industry's impact on people – from field workers to consumers. At Markon, we believe people matter, and we offer a culture that values teamwork, loyalty, and a commitment to excellence. Learn more about Markon at

We are seeking an experienced Customer Service Associate to play a critical support role on our Customer Service Team. The ideal candidate will have some experience in a produce support role, be eager to gain knowledge and expertise in produce markets and possess exceptional customer service skills. This position requires accuracy in a high amount of data entry, excellent communication skills, and the ability to exhibit independence, flexibility, and good judgment to respond to changing priorities.


  • Supports the work of the Customer Service Team to help meet team goals
  • Provides excellent day to day customer support; troubleshoots customer issues
  • Processes order entries, including checking notes
  • Sends confirmations and tracks volume
  • Sends pre and final manifests
  • Makes order changes and updates, processes credits, rejections and protections
  • Resolves transportation and dispatch issues
  • Communicates logistic loading areas
  • Maintains price templates
  • Reconciles accounting issues such as customer and supplier short pays
  • Tracks member volume
  • Communicates price sheets to members
  • Participates in rotating Saturday morning schedule
  • Other duties as assigned

Minimum Qualifications

  • Bachelor’s degree from a 4-year college or university preferred; OR 2-year college degree plus 1-2 years of customer service/office/produce experience; OR equivalent combination of education and experience.
  • Strong computer skills, including database entry and ability to learn new programs
  • Excellent verbal and written communication skills, and customer service skills
  • Ability to identify and resolve problems independently and with sound judgment
  • Ability to consistently demonstrate accuracy, thoroughness and dependability in a fast-paced environment
  • Ability to demonstrate initiative, flexibility, enthusiasm and teamwork
  • Ability to work Saturday mornings on a rotating basis

Salary & Benefits
Competitive salary and benefits package.  This is a full-time, non-exempt position.  Employer subsidized health, vision and dental insurance effective on the first of the month following hire. Personal Time Off (PTO) accrual and paid holidays from date of hire.

Confidential Job: 

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