Pacific Trellis Fruit has been in business since 1999. Since then, we have become one of America’s top year-round growers, shippers and marketers of premium fresh fruits like table grapes, cherries, plums, nectarines, peaches and more. Dulcinea Farms joined Pacific Trellis Fruit in 2014, expanding our lineup to include tasty mini and full-size seedless melons as well as cantaloupes. More recently, we have added easy peelers and navel oranges as well as grapes to the Dulcinea portfolio.
We have an opportunity for a Sales Support Specialist to join our team in Tucson, AZ.
The Sales Support Specialist is quick-thinking, flexible, and able to provide outstanding customer service with a strong emphasis on organization and an unwavering attention to detail. This is a demanding and fast paced position that requires a proactive and positive thinker who is able to exercise good judgment, effective communication, and initiative.
The primary goal of the position is to provide sales order management, customer service, and related sales activities support. This critical support role includes system order entry, order status updates and tracking, and other core aspects of the sales cycle to include customer communications, and addresses inquiries related to shipping and inventory in a timely and effective manner; to ensure accurate order processing and consistency in customer satisfaction.
Responsibilities*
- Supports sales activities and engages customers in the sales of products and services.
- Order preparation support in pricing and verification of product specifications and availability.
- Responds to customer inquiries including but not limited to inventory, pricing, and transportation.
- Supports in customer account data management and accuracy by performing data maintenance.
- Generate revenue reporting and unit movement reports to analyze sales and category performance.
- Supports in the review of pricing, discounts, and value-add customer services.
- Prepare or support the sales team prepare sales related presentations or campaign-related materials.
- Triage and support the in resolution of day-to-day escalations and troubleshooting of PO’s, inventory, transportation and or other customer issues.
- Effectively work with other departments and teams.
- Develop and maintain strong relationships with cross-functional teams on supporting and executing operational and strategic initiatives.
- Surface potential selling opportunities to help set customer strategies.
- Maintains customer order guides, including menu changes.
- Generates and analyzes inventory and volume movement reports.
- Partners with the Accounting Department to respond to customer billing inquiries.
- Effectively communicates and coordinate sales activities with other support departments.
Required Skills/Abilities
- Strong ability to independently multitask, prioritize, and manage time effectively.
- Ability and an appetite to learn quickly in a fast-paced team environment.
- Detail-oriented approach with the ability to work under pressure to meet deadlines.
- Ability to work in a team setting as well as independently to meet deadlines.
- Proficient in Microsoft Office applications, report generation and computer skills.
- Team Player, assertive, friendly, and effective collaboration skills required.
- Excellent verbal and written communication skills.
- Strong analytical and problem-solving skills.
- Ability to work through conflict and effectively address issues.
- Ability to adapt and function effectively in a high-paced and at times stressful environment.
- Fact-based decision-making ability.
- Flexible and open to new ways of doing things.
- Ability to work extended days and/or weekends.
- Strong critical thinking and analytical ability; able to interpret data and translate into actionable steps.
- Exceptional interpersonal, communication, leadership, cross functional collaboration and influencing skills.
Education / Experience / Certifications
- BA or equivalent degree from an accredited institution, in a related field or equivalent years of experience.
- 2+ years experience required in a sales, inside sales, sales support, or customer service role with a prior track record for providing key account sales support, order management and maintaining customer relations.
- 2+ years of experience in the produce industry (highly preferred).
Travel
- Occasional local or overnight travel as required to other facilities, office locations or customer account locations.
Physical Requirements and Working Environment
- Work in an office environment with prolonged periods of sitting at a desk, speaking on the phone, and working on a computer.
*Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required for this job.
