Senior Client Systems Manager

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Job Description: 
PRO*ACT is America’s leading distributor of fresh produce to the foodservice industry sourcing from premier national and regional suppliers.  PRO*ACT streamlines the produce supply chain, offering significant cost benefits and an easy, one-call solution to source the freshest produce for more than 70 third-party inspected, independently owned, local distribution centers across the United States and Canada.  PRO*ACT provides category cost management through commodity contract pricing, in-house consultation services and integrated produce program distribution management.


PRO*ACT is currently hiring for the Client Systems Contract Coordinator position for our location in Monterey CA.


As a Client Systems Contract Coordinator your overall responsibilities are managing customer profiles. This includes updating customer information, annual contracts as well as seasonal/quarterly price changes.
Responsibilities & Duties: 
  • Update master contract price matrix as necessary.
  • Provide updated product requirements for each customer.
  • Prepare up-to-date Customer Review Sheets.
  • Obtain FOBs for any non-EUOP items, including palletization and timeframe (if not annual).
  • Analyze applicable suppliers' escalators to compare with previous year; work with appropriate departments/personnel to establish new escalator information for the Master PPA.
  • Prepare individual customer-specific price matrixes per PPA request and CSD instructions.
  • Secure appropriate approvals for changes to PPA and/or contract price matrix.
  • Prepare Customer Review Sheet and post in eServices Document Repository.
  • Prepare contract pricing; upload pricing to eServices at time it is to be implemented.
  • Follow-up with customer and distributors for signature and countersignatures on agreement(s).
  • Prepare/update a summary of annual contract components for each customer; send to distributors and make available for in-house use.
  • Document seasonal/quarterly price changes: obtain/revise FOBs as necessary; prepare and distribute updated price matrix.
  • Manage and document freight adjustments: prepare updated contract price matrixes for all customers; make all necessary manual calculations/adjustments.
  • Prepare and distribute monthly Outbound Fuel Surcharges per customer.
  • Review daily market pricing of items.
  • Add contract items to existing customers as requested.
  • Add distributors to existing customer programs as requested.
  • Add new customers as requested, including.
  • Coordinate with IT to update eServices, Terminal Server (for Escalators) and customer email distribution group.
  • Record unusual/special notes in Master Notes file; add to eServices, if applicable.
  • Maintain tracking file for ATP signatures, Customer signatures and distributor signatures on PPAs.
  • Update and maintain master contract price matrix with all price changes, freight changes, item codes, distributor codes, etc.
  • Research, prepare and provide any information requested by CS team, distributors and customers.
  • Perform other tasks assigned by Management to assist in meeting departmental objectives.

  • Bachelor’s degree preferred; A.A. degree or equivalent experience required.
  • Three plus years of experience in produce and/or grocery industry.
  • High level of proficiency with database software programs (MS Excel).
  • Ability to use analytical thinking as well as detail oriented.
  • Excellent written and verbal communication skills.
  • Ability to multitask and in a fast paced environment.
  • Ability to work as a team or individually.

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Our company is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, age, sex, religion, disability, sexual orientation, marital status, veteran status, gender identity or expression, or any other basis protected by local, state or federal law.

This policy applies with regard to all aspects of one’s employment, including hiring, transfer, promotion, compensation, eligibility for benefits and termination.

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