Accounting Support Expert

Produce Pro Software's picture
Job Description: 

If you really enjoy troubleshooting and assisting people with software support issues related to Accounting, this job is for you!  The qualified candidate will provide support activities for our nationwide client base in the wholesale produce industry. Responsibilities include assisting customers with questions related to our Accounting modules, helping them with month-end closing activities, providing GL balancing assistance and delivering training assistance on various functions.   Delivering superior customer service and support is what this job is all about. 

Responsibilities & Duties: 
  • Become an expert in the Accounting system of the Produce Pro ERP software solution
  • Communicate with customers on the phone and via e-mail to identify the exact problem
  • Triage the issues and determine next steps
  • Answer questions for customers
  • Investigate issues and work to reproduce the problem
  • Interface with software developers as required for necessary program changes and fixes
  • Communicate the resolution of the issue to the customer
  • Deliver training as required
  • Ensure customer requests/issues are addressed in a timely manner
  • Deliver exemplary customer service to achieve high customer satisfaction
Requirements: 
  • Aptitude for troubleshooting issues with excellent problem-solving skills
  • Strong written and verbal communication skills
  • Enjoys working in a team environment
  • Consulting skills
  • Exposure to ERP software preferred
  • Experience with knowledge base software desired
  • Produce industry knowledge a plus
  • Minimum of 4 years demonstrated Accounting experience

Benefits for Produce Pro Employees

  • Company Benefits
  • Medical and Dental Insurance
  • Life/Disability Insurance
  • Flexible Spending Accounts
  • Vacation/Holiday Pay
  • 401K
  • Compensation Package (bonus potential)
  • Professional Development (you choose your path)
  • Casual Work Environment
  • Work/Life Balance
  • Social Gatherings

Our company is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, age, sex, religion, disability, sexual orientation, marital status, veteran status, gender identity or expression, or any other basis protected by local, state or federal law.

This policy applies with regard to all aspects of one’s employment, including hiring, transfer, promotion, compensation, eligibility for benefits and termination.