Customer Service Specialist at Sunrise Produce - Joe Produce | Produce Jobs, Produce Careers, Agriculture Jobs, Agriculture Careers

Customer Service Specialist

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Job Description: 

Founded in 1991, Sunrise Produce Company was created to meet the growing and diverse needs of Southern California foodservice and restaurant operators for premium fresh produce, specialty distribution, and dairy.

Our dedicated team, many of whom have promoted from within and been with Sunrise Produce for many years, continually search for ways to improve our service and meet the unique needs of each customer. Our reputation for superior service and product knowledge is reflected in the daily performance of each and every Sunrise Produce team member.

We now have an immediate opening for a Customer Service Specialist to join our team in Fullerton, CA.

The Customer Service Specialist will be the “face of the company. The ideal candidate for this position will have the ability to effectively multi-task in a high-volume capacity while servicing customers.

Sunrise Produce Company offers great benefits to the qualified candidate. Sunrise Produce is an EOE.

Responsibilities & Duties: 
  • Answer incoming customer service calls
  • Assist customers with questions and/or concerns regarding their accounts
  • Provide excellent customer service and customer relations
  • Handling customer issues/requests maximizing customer satisfaction
  • Support customer orders such as new customer account
  • Maintaining high customer retention, customer satisfaction
  • Verify information/answer customer inquiries
  • Maintain reports through customer service
  • Improve the customer service function and customer experience
  • Proficient Data Entry/10 Key Skills
  • Working knowledge of ProducePro System
  • Familiar with Produce/Specialty items
  • Able to work nights/weekends
  • Cooking/Chef/Restaurant experience helpful
  • Must speak English and Spanish

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Our company is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, age, sex, religion, disability, sexual orientation, marital status, veteran status, gender identity or expression, or any other basis protected by local, state or federal law.

This policy applies with regard to all aspects of one’s employment, including hiring, transfer, promotion, compensation, eligibility for benefits and termination.

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