With our pioneering Horizon Organic, Silk, International Delight, Land O’Lakes, Earthbound Farm, So Delicious Dairy Free, Vega™ and Wallaby Organic brands, DanoneWave has made healthy, alternative food choices mainstream, creating not just new categories, but a new consumer mind set. At heart, we are creators, engaged in the making of a new kind of Food Company. We are unique in possessing both the creativity and the scale not only to meet the world’s emerging needs, but to shape them, and help define the future of food.
As we experience growth, and as our portfolio of products grows, we maintain a constant focus on our environmental and social responsibilities. We pursue reductions against waste, water usage and greenhouse gas emissions throughout our operations, focusing on our plants and our company owned farms. We are also champions for food security, lending our support to national hunger relief organizations and those that operate in our local communities.
Key Customer engagement associate working within a supply chain department at Earthbound Farm. Gain rapport and build a connection with the customer providing insight to them and back to supply chain related to forecast, ad activity, concerns, and positives. Member of a team dedicated to specific accounts, as well as the internal teams required for the provision of exceptional service. Understands the concept of being an advocate for the customer-centric environment, while balancing the adherence to guidelines and policies required to be met by the customer. Believes in the true concept of logistical oriented services as opposed to call center environment. Acts as a problem solver, independent decision-maker and liaison between customers and various company departments and functions (all aspects of supply chain). Keep field sales representatives informed real time and Commodity
- BA Degree or Equivalent Experience
- Minimum 4 years’ experience in same or similar position
- Good communication skills (both verbal and written)
- Must have experience in sales order systems as well as demonstrate an ability to navigate fluently within Microsoft tools, i.e. Word, Excel, Outlook.
- Highly organized, self-motivated and self-directed, think and act independently while also being team oriented.
- Time management, ability to multi-task, excellent attention to detail and ability to handle urgent interruptions with poise and professionalism.
- Consistently exhibit the aptitude to maintain focus while managing personal workload efficiently and effectively in an ever-changing environment.
- Strong listening skills and ability to clearly and concisely communicate.
- Strong initiative and solid judgment abilities/skills.
- Ability to plan and execute assignments to completion with minimal supervision.
- Display an innate ability to lead, to be influential and persuasive when the opportunity presents itself.
- Self-Improving allowing for solid team development.
- Demonstrate skills for positive conflict management.
- Utilize critical thinking, problem-solving skills and ability to use independent discretion for decision-making.
- Overtime as Require; On-Call as Required; Holidays as Required.
Benefits:
DanonWave offers a competitive salary and bonus potential. Our company also provides a comprehensive benefits package as well as many other company sponsored benefits.
- Act as key business service associate for higher tier customers assigned to the team, understanding each ship to dynamic related to purchasing, warehousing, promotional approach, service expectations, KPI’s, etc.
- Responsible for all key elements of communication to the Sr. Manager of Customer Logistics team to enable streamlined communication to the supply chain, the customer, and sales.
- Maintain an awareness of customer’s current activities such as: new item launches, discontinued products, new product development, price changes, etc., provide to Team Captain and interact with customers specifically related to the activity.
- Enhance the connection/alignment of customer activity to the supply chain - responsible for reviewing actuals orders vs. forecast and ad activity on a daily and weekly basis. Effectively communicate with customers when volumes vary from expected forecast and communicate to the supply chain (working with Team Captain) findings that could affect scheduling, inventories and shipping.
- Act as a problem solver and liaison between customers and supply chain, while promoting an interactive relationship with operations and sales to quickly solve issues impacting customer.
- Receive and answer, within established guidelines, customer questions and complaints.
- Manage/act upon information/data from daily reports (call sheets, ad reports, forecast reports, customer order management systems – pricing, reconciliation, etc.)
- Accountable for managing all customer related information needed to perform job functions effectively by utilizing tools provided via system and or hard copy (CDR, customer profile, customer matrix)
- Thorough understanding of the functionality of the SAP system progressing to an expert.
- Expected to maintain a high accuracy level in regards to data entry and communication of all kinds.
- Working with Team Captain, act as a liaison between Sales and Operations in the quest to provide excellent customer service.
- As part of the team, process all rejections coming in for your customer base, following the designated procedure.
- Accountable to adhering to all guidelines, processes and procedures outlined in department procedure books. Aid in development of procedures.
- Responsible for the execution of item reservations (prorates) as assigned on an as needed basis and proactively communicate with the customer.
- Directly accountable for special projects assigned by Customer Service People Development Manager and Team Captain as they correlate to career development.
- Performs other related duties as assigned.
