Job Description:
The position of Director of Sales manages account relationship; account profitability, account growth and account sales coordination activity by effectively communicating, and working with all required parties/departments.
Compensation/Salary:
DOE
Responsibilities & Duties:
Build, Maintain and Manage Customer Relationship as Directed by VP Sales
- RFG primary point of contact
- Establish vertical long-term RFG account relationship
- Schedule regular purpose outcome meetings
Account Management
- Account info set up and maintenance; accounting, customer service, logistics, food-safety
- Manage to meet growth targets
- Mange to meet profitability targets
- Maximize product line penetration and extension
- Manage to meet account and RFG SKU rationalization
- Manage to meet logistics drop size targets
- Resolve account customer service issues by working directly with RFG customer service and account
- Assist RFG accounting to resolve account accounting related issues
- Responsible to make direct account contact and notification in the event account is impacted by a product recall
- Mange broker relationship and performance
- Manage RFG resource utilization to customer value
- Manage total customer spend to customer value
- Conduct regular SWOT analysis to maximize account management
Marketing
- Prepare and manage customer sales and growth strategy
- Obtain customer sales data when available
- Manage customer schematics
- Develop and manage account product and sales sheets
- Manage specialized packaging and labeling to customer value
- Prepare and manage promotional calendar to customer value
- Develop and manage customer product, customer reviews and customer meeting presentations
- Make customer aware of RFG innovation items and new product lines
- Manage and coordinate field activity execution RFG/Broker
- As necessary attend account roll-outs and resets
Sales Coordination
- Act as customer/sales team Advocate when communicating customer activity with appropriate parties/departments
- Track, communicate, coordinate all account sales activity to appropriate parties/departments (launches, price requests, sample requests, new item requests, account set-up/changes, logistics/order-production-delivery cycles with appropriate parties/departments to ensure account activity is fully communicated and completed
- Coordinate and confirm plant approved sample items and deliveries with Operations and Product Development teams
- Notify all appropriate parties-departments of upcoming new customer and new item launches/discos
- Forecast and communicate to appropriate parties-departments new item(s) and account roll-out launch volume
- Communicate new item requests to VP Innovation and provide sales with timely status updates
- Coordinate customer meetings with appropriate parties-departments samples, presentations, price quotes, and special customer requests to ensure meeting requirements are fulfilled
- Coordinate and communicate with required parties/departments to attain and establish individual account activity timelines to meet customer expectations
- Assist Customer Service to resolve any account activity issues or discrepancies
- Manage timely communication to sales team keeping them posted on individual account activity and on-going activity status
- Coordinate production of customer schematics
- Coordinate production of account product and sales sheets
- Manage and communicate promotional calendar with required parties/departments
- Remain updated on RFG innovation items and new product lines
- Coordinate as necessary account field merchandising activity
Education:
- High school diploma required.
- Four-year degree in Business or related field required. Emphasis in Sales and/or Marketing preferred.
- Experience in consumer packaged goods Sales preferred.
Skills:
- Oral Communication - Speaks and understands so as to follow directions and get clarification; Responds well to questions.
- Written Communication - Able to read and interpret written information.
- Organizational Support - Follows policies and procedures. Completes administrative tasks correctly and on time. Supports organization's goals and values.
- Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently.
- Professionalism - Approaches others in a tactful manner.
- Quality - Demonstrates accuracy and thoroughness.
- Adaptability - Manages competing demands; Able to deal with frequent change, delays, or unexpected events.
- Attendance/Punctuality - Is consistently at work and on time. Works a schedule to ensure that sanitation goals and responsibilities are executed. Follows company procedures when absent.
- Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments. Completes tasks on time or notifies appropriate person with an alternate plan.
- Basic computer skills (work, Outlook, Excel) preferred.
- Ability to read computer generated reports preferred.