Job Description:
We are seeking a Field Service Representative to join our team!
Contribute to electrical assembly to meet supply demands in assembling and installing equipment while ensuring that our global brand is maintained and we surpass our customer expectations at all times.
Compensation/Salary:
DOE
Requirements:
- A Diploma/Bachelor’s degree in Engineering (Electronic/Electrical) or a minimum of 5 years’ experience is preferred
- May hold a trade qualification
- Understanding of electronics/electrical assembly and wiring
- Relevant industry experience in a related field.
- Excellent customer service skills with external and internal customers
- Ability to read, analyze, and interpret technical procedures or governmental regulations
- Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public
- Good written and verbal communication skills
- Ability to work under pressure and short deadlines
- Ability to solve practical problems.
- Extensive domestic and international travel, with up to 80 %
- Must have or be able to obtain a valid passport.
- Ability to drive for long distances
- Ability to drive without restrictions
Responsibilities & Duties:
- Work to specifications, assembling parts or fixing them in position using handheld tools ensuring all tasks meet or exceed recognized global electrical standards of wiring and testing (e.g. USA, Great Britain, Canada)
- Confidently read and assemble to wiring diagrams
- Identification of part numbers and common electrical/electronic components
- Correct identification of wire types, wire crimps
- Wire measure, cutting, stripping and crimping
- Mechanical assembly using fasteners like screws, nuts, rivets
- Electronic assembly including PCB mounting
- Electronic assembly programming, micro burning and testing
- Wire soldering onto connectors
- Termination of wires into screw & cage clamp terminals
- Loom inspection - capable of identifying quality of physical loom assembly, soldiering and crimping
- Manual loom testing using multimeter and automatically using computerized cable tester
- Work collaboratively with Engineers or R&D to improve work instructions and assist in the writing and editing of assembly and testing procedure documents
- Actively contribute to continuous improvement activities
- Ensure your use of company tools and equipment is done correctly and are maintained to a level to prevent unnecessary or premature deterioration
- Become an expert in Compac systems and equipment
- Ensure project items are packed in a way that minimizes any likelihood of damage and are complete
- Share customer feedback and insights with project management and the wider team
- Identify opportunities to surpass customer expectation during visits and onsite activity by providing service that goes above and beyond the initial customer request
- Ensure that all tasks are carried out in a manner that minimizes potential harm to yourself and others
- Comply with all Compac Health and Safety procedures and ensure all tasks are carried out in a manner that minimizes potential harm to yourself or others
- Maintain a clean and orderly workplace, adhering to all standards, regulations and customer site requirements
- beSafe: Take personal responsibility for abiding with and adhering to all Health and Safety rules, requirements and obligations
- Adhere to hours of work and provide accurate timekeeping records as required
- Carry out all tasks as requested of your Project Foreperson/Supervisor, or Team Leader.
Continuous Improvement:
- Advise project managers on ways to improve the efficiency and quality
- Make recommendations on process improvements.
Organization:
- Complete administrative tasks in an accurate and timely manner
- Comply with safe working practices in accordance with Health and Safety Policy and Procedures
- Observe and comply with policies, procedures and quality management systems
- Positively and actively support effective communication, encourage and provide constructive feedback
- Support the overall organizational vision, values and culture
- Assist others with the selection of approaches, methods and/or services as required
- Any other reasonable duties as required
Skills:
Quality & Accuracy: Ensures quality of work adheres to company standards at all times.
Customer Focus: Recognizes and ensures that high quality service is delivered to the customers at all times.
Attitude Work Ethic and Teamwork: Works as an effective member of the team towards achieving the team goals, and demonstrates an appropriate work ethic at all times.
Initiative & Problem Solving: Demonstrates strong problem solving capability and takes initiative by innovative and original thinking, adjusting previous solutions, providing suggestions and implementing changes as appropriate.
Time Management/ Flexibility & Multitasking: Manages workloads within appropriate timescales, making use of available tools and resources.
Professionalism: Behaves in a professional and ethical manner at all times. Reflecting the appropriate company image.
Communication: Demonstrates effective written and oral communication both with internal and external customers.
Sensible Spending: Ensures appropriate use of company resources at all times.
Productivity: Achieves the company set productivity targets.
Ownership: Takes appropriate levels of ownership for tasks and delivery at all times.
