Job Description:
The Outside Sales Representative provides extraordinary customer service to assigned accounts. He/she maintains and increases sales of a given account base and brings in new accounts. Position also includes data analysis, category management and overall assistance to retailers in maximizing sales volume, store distribution and gross profit.
Compensation/Salary:
DOE
Responsibilities & Duties:
- Answer questions and provide information to customers in person, by telephone, e-mail or by fax in response to inquiries regarding product, prices and delivery dates.
- Listen to, investigate and resolve customers’ complaints about products, price or service.
- Receive and examine defective product returned by customers and determine, with supervisor’s approval, if credits should be granted based on company procedures.
- Maintain a working knowledge on the products the customers carry.
- Identify potential new accounts that are beneficial and profitable to the company.
- Call on potential new account decision-makers and present benefits/features of a General Produce relationship.
- Perform necessary administrative duties to establish new accounts, i.e. credit approval, complete proper forms and notify appropriate departments.
- Regularly follow up with potential new accounts to establish relationships.
- Advise customers of appropriate product for a given need based on knowledge of the product.
- Recommend similar, companion or substitute product.
- Participate with Buying and Sales Departments in developing new items and special requests
- Excellent sales and customer service skills.
- Effective written and oral communications skills with the ability to motivate and influence others either verbally or in writing.
- Ability to analyze and understand data.
- Proficient in Windows-based computer applications.
- Knowledge of the Northern California retail produce market.Maintain a valid California Driver License with one point or less on DMV record.
- Ability to perform essential functions of this position with or without reasonable accommodation.
