Job Description:
The Scaroni Family of Companies is seeking a IT Technician to join our team. The Information technology (IT) support technician will provide technical advice and support to help people use computer software and hardware effectively.
Compensation/Salary:
DOE
Requirements:
- Ability to work independently prioritizes responsibilities, meet deadlines, and work well under pressure.
- Proficiency in the English language, verbal and written, ability to communicate with team members and inter company personnel in Spanish.
- A valid driver's license and own reliable method of transportation is required.
- Work and communicate with a wide range of people – peers, vendors, the public, staff members including program leadership, and others.
- Consistently demonstrate professional, positive, and approachable attitude/demeanor and discretion.
- Demonstrate sensitivity in handling confidential information.
- Formulate and clearly communicate ideas to others.
Responsibilities & Duties:
- Work affords significant opportunity to act independently on assigned tasks. Duties are performed under minimal supervision.
- The IT Support Technician administers and maintains information technology systems (including PC and LAN equipment).
- Provides IT operations functions to offices for the organization’s standard hardware, software and voice/data network solutions.
- Responsible for the purchase, installation, and life-cycle maintenance of PCs, servers and LAN network connectivity equipment.
- As appropriate, provides escalated on-site support of hardware, software and network connectivity issues.
- Acts as the primary point of communication between IT and operating, business and functional units.
- Performs local administration and operations functions as appropriate in accordance with standards, policies and procedures.
- Responsible for local inventory maintenance and software license management.
- Monitors security compliance in accordance with IT standards, policies and procedures.
- Responsible for maintenance of systems documentation such as IT operations manuals.
- Provides new staff with PC/account setup and orientation.
- Accountable for the IT portion of new office setups, office expansions, etc. This includes relocation and/on installation of voice/data communications solutions, LAN and PC equipment.
- Responsible for monitoring data backups in offices to ensure that they are completed on a regular basis.
- Other duties as assigned.
Education:
- Bachelor’s degree and 2 to 5 years related experience or equivalent combination.
- Professional certifications as appropriate.
Qualifications:
- Knowledge of current trends in the specific field.
- Demonstrated experience with standard software applications, including MS Office, Windows.
- Ability to use advanced computer functions including navigating the Internet.
- Familiarity with support and troubleshooting of personal computers.
- Training ability/experience a plus.
