Job Description:
The position of Director of Sales manages account relationship; account profitability, account growth and account sales coordination activity by effectively communicating, and working with all required parties/departments.
Compensation/Salary:
DOE
Responsibilities & Duties:
- Build, Maintain and Manage Customer Relationship as Directed by VP Sales
- RFG primary point of contact
- Establish vertical long-term RFG account relationship
- Schedule regular purpose outcome meetings
- Account Management
- Account info set up and maintenance; accounting, customer service, logistics, foodsafety
- Manage to meet growth targets
- Manage to meet profitability targets
- Maximize product line penetration and extension
- Manage to meet account and RFG SKU rationalization
- Manage to meet logistics drop size targets
- Resolve account customer service issues by working directly with RFG customer service and account
- Assist RFG accounting to resolve account accounting related issues
- Responsible to make direct account contact and notification in the event account is impacted by a product recall
- Manage broker relationship and performance
- Manage RFG resource utilization to customer value
- Manage total customer spend to customer value
- Conduct regular SWOT analysis to maximize account management
- Marketing, Prepare and manage customer sales and growth strategy
- Obtain customer sales data when available
- Manage customer schematics
- Develop and manage account product and sales sheets
- Manage specialized packaging and labeling to customer value
- Prepare and manage promotional calendar to customer value
- Develop and manage customer product, customer reviews and customer meeting presentations
- Make customer aware of RFG innovation items and new product lines
- Manage and coordinate field activity execution RFG/Broker
- As necessary attend account roll-outs and resets
- Act as customer/sales team Advocate when communicating customer activity with appropriate parties/departments
- Track, communicate, coordinate all account sales activity to appropriate parties/departments (launches, price requests, sample requests, new item requests, account set-up/changes, logistics/order-production-delivery cycles with appropriate parties/departments to ensure account activity is fully communicated and completed
- Coordinate and confirm plant approved sample items and deliveries with Operations and Product Development teams
- Notify all appropriate parties-departments of upcoming new customer and new item launches/discos
- Forecast and communicate to appropriate parties-departments new item(s) and account roll-out launch volume
- Communicate new item requests to VP Innovation and provide sales with timely status updates
- Coordinate customer meetings with appropriate parties-departments samples, presentations, price quotes, and special customer requests to ensure meeting requirements are fulfilled
- Coordinate and communicate with required parties/departments to attain and establish individual account activity timelines to meet customer expectations
- Assist Customer Service to resolve any account activity issues or discrepancies
- Manage timely communication to sales team keeping them posted on individual account activity and on-going activity status
- Coordinate production of customer schematics
- Coordinate production of account product and sales sheets
- Manage and communicate promotional calendar with required parties/departments
- Remain updated on RFG innovation items and new product lines
- Coordinate as necessary account field merchandising activity
Education:
- High school diploma required
- Four-year degree in Business or related field required. Emphasis in Sales and/or Marketing preferred
- Experience in consumer packaged goods Sales preferred
Skills:
- Basic computer skills (work, Outlook, Excel) preferred
- Ability to read computer generated reports preferred
- Ability to read and comprehend simple instructions
- Ability to organize strategies and trends to communicate with others by various means including; verbal and electronic presentations
- Ability to add, subtract, multiply, divide in all units of measure
- Ability to analyze using statistical measures
- Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions
- Ability to handle and prioritize multiple tasks
Qualifications:
- Oral Communication
- Speaks and understands so as to follow directions and get clarification
- Responds well to questions
- Written Communication
- Able to read and interpret written information
- Organizational Support
- Follows policies and procedures
- Completes administrative tasks correctly and on time
- Supports organization's goals and values
- Planning/Organizing
- Prioritizes and plans work activities; Uses time efficiently
- Professionalism
- Approaches others in a tactful manner
- Quality
- Demonstrates accuracy and thoroughness
- Adaptability
- Manages competing demands
- Able to deal with frequent change, delays, or unexpected events
- Attendance/Punctuality
- Is consistently at work and on time
- Works a schedule to ensure that sanitation goals and responsibilities are executed
- Follows company procedures when absent
- Dependability
- Follows instructions
- Responds to management direction
- Takes responsibility for own actions
- Keeps commitments
- Completes tasks on time or notifies appropriate person with an alternate plan