JOB FILLED - Sales and Customer Service-After Hours - Joe Produce | Produce Jobs, Produce Careers, Agriculture Jobs, Agriculture Careers

JOB FILLED - Sales and Customer Service-After Hours

Job Description: 

Provide proactive customer service solutions to ensure the successful shipping of customer orders after hours. Work closely with inside sales team, shipping, receiving and field departments to provide a one point contact after hours to resolve questions concerning customer orders. Assist sales team with order entry, credit entry, and other administrative tasks as needed.
 
The hours for this position will be 1pm-10pm.

Compensation/Salary: 
DOE
Requirements: 
  • BA/BS degree preferred
  • Minimum of 2 years experience in fresh produce sales office
  • Ability to communicate effectively with existing and potential customers both verbally and written.
  • Analytical capabilities helpful
  • Ability to balance customers needs with the financial well being of the Company.
  • Ability to work independently within the guidelines provided
  • Bilingual – Spanish (a plus but not required)
Responsibilities & Duties: 
  • Receive daily pass down from the sales team on product availability, schedule of field product arrival, and any special instructions for specific customers.
  • Monitor Inventory Availability, proactively identify product shortages, and resolve prior to customer order shipment.
  • Review and monitor the evening’s sales orders to ensure product arrival time and availability. Proactive follow up with field department, vendors and production to ensure delivery times are met.
  • Assist sales team with order entry, credit entry, and other administrative tasks as needed.
  • Provide assistance to dispatching on decisions related to adjusting orders based on guidelines provided by sales team.
  • Contact carriers who have missed their appointment times to reappoint based on available loading capacity. Provide guidance to shipping to pick order or not.
  • Identify and resolve service issues created by Standing Appointments and Local Loading Hours.
  • Single point contact for Customers, Transportation Companies, and Sales Team that may call in with questions regarding orders. Provide resolution and following up.
  • Develop an evening log of customer service calls and resolutions to be provided to the Director of Sales and Customer Service at the end of each day.
  • Assist as needed with trouble files, R&A, Balance Dues, and Past Dues are settled within the Company’s time guidelines.
  • Other sales and clerical related duties to be assigned as needed.

Still can't find your dream job?

Try one of our other ways to search!