Job Description:
The Compliance-QA Coordinator will ensure consumer food safety and product satisfaction, as well as provide assurance to our customers, by coordinating with all grower-suppliers on behalf of Company management to have complete, accurate, and current compliance documentation and lot quality information on hand and maintained in company database, using this information to manage the status of any given grower or lot of product as compliant or non-compliant, and ensuring a pallet-level match of quality defects to individual customer tolerance every time, thus minimizing our rejection rates and increasing customer confidence in the Company’s ability to supply.
Compensation/Salary:
DOE
Requirements:
- High customer service orientation
- Strong work ethic, including drive, conscientiousness, and pride in a job well done
- Bandwidth and creativity to make quick decisions in the face of ambiguity
- Takes initiative
- Professional and persistent
- Respectful and responsible
- Dependable and good follow through
- Available to work weekends and holidays, when necessary
Responsibilities & Duties:
Compliance
- Maintain supplier compliance status (active or inactive) and documentation (certificates, audits)
- Issue compliance holds and releases on supplier lots, and notify interested parties
- USDA, FDA, & CBP Agent/auditor responses, reporting, and general compliance interaction
- HACCP Implementation
- Traceability management (inventory, recall systems, package coding/labeling)
- Respond to Customer Inquiries for updated compliance documentation
- Schedule USDA & Phytosanitary inspections
Quality
- Establish and uphold internal quality specifications
- Specify & verify third party inspector work-product quality
- Scheduling and oversight of quality inspectors
- Reporting of inbound and outbound quality incidents to suppliers
- Provide periodic quality summary analyses to sales and management
- Maintenance of “live” product grades in sales transaction system
- Advise commodity-account managers as to allocation of pallets based on customer defect tolerance
Operations
- Report on Daily Inventory Aging
- Support accounting and management with third-party logistics claims
- Inventory Control (Physical, Daily Reconciliation, Stock Purges/Dumps)
- Issue, schedule, and oversee regrade/restyle orders
- Establish and uphold company-specific shipping requirements
- Maintain shipping materials inventories
Working Relationships
- Reports to VP Supply & Operations
- External Party interaction with coolers, inspection companies, carriers, customs brokers, suppliers, growers, regulatory bodies, etc.
- Internal Party interaction with sales and commodity management, accounting, supply, operations, and general management
Education:
- Bachelor’s degree in Agriculture, Food Science, Microbiology, or related discipline
Skills:
- Strong mathematic & analytical abilities, including computation of rate, ratio, and percentage
- The ability to draw and interpret graphic representations of data
- High proficiency in Excel for analysis & reporting
- Experience in transaction systems such as Famous or similar
- Excellent verbal and written communicator
- Organized and ability to manage multiple shifting priorities in a faced paced environment
Qualifications:
- Spanish/English biliteracy required
- FDA FSVP Qualified Individual (preferred)
- International & domestic grower/supplier experience preferred
- Proficient in USDA, FDA, CBP, & Canadian Regime requirements
- Berry and/or avocado industry experience 2+ years (preferred)
- Proficient in various compliance platforms such as Azzule, Repositrak, Safefood 360, Supplier HUB, etc.
- Working detailed knowledge of USDA product guidelines for fresh produce
- Knowledge of proper use of produce inspection, handling, and monitoring equipment
