Sales Coordinator - Remote

Founded in 2009, Pinnacle Fresh is a leading Australian fresh produce company specializing in the import and marketing of premium fruits, with a strong focus on citrus. We are recognized as the largest importer of Australian citrus into the U.S. since 2021, offering a year-round supply of high-quality produce to bridge seasonal gaps.

Our commitment to innovation and brand development is exemplified by our flagship label, Dracula Citrus™, which includes our signature Dracula Blood Oranges. This brand has garnered international acclaim, winning PMA’s Marketer of the Year and Citrus Australia’s Brand Innovation awards in 2020.

With operations in both Australia and the United States, including our U.S. office in Kingsburg, California, we pride ourselves on transparent partnerships, supply chain efficiency, and a dynamic approach to fresh produce marketing.

At Pinnacle Fresh, we are passionate about delivering "wickedly healthy" products and are always in season to meet our customers' needs.

We are seeking a Sales Coordinator to support our sales, operations, and finance teams. This position plays a critical role in ensuring smooth day-to-day operations, high customer satisfaction, and effective communication between internal departments and external partners.

This is a remote role with significant growth potential, ideal for someone eager to build their career in produce sales and transition into an Account Manager role over time.

Responsibilities

Sales & Customer Support

• Assist sales reps with order entry, tracking, and customer communication


• Manage and update customer accounts, POs, and shipment schedules


• Provide professional, timely support to both internal teams and customers


• Prepare materials and contribute to customer meetings


• Maintain sales documents and ensure accurate records

Operations & Logistics Coordination

• Track inventory, shipments, and stock availability with logistics/warehouse partners


• Communicate delivery timelines and troubleshoot any fulfillment issues


• Help plan weekly volume requirements and coordinate packaging material needs

Brand & Market Support

• Help distribute and coordinate branded materials (e.g., Dracula Blood Oranges)


• Monitor competitor offerings and industry trends


• Gather feedback from customers and team members for continuous improvement

Administrative & System Support

• Ensure data accuracy across ERP and sales platforms (NetSuite preferred)


• Assist with retail order portals and basic reporting tools

Team Collaboration

• Support cross-functional coordination between Sales, Operations, Logistics, and Finance


• Step in for team members when needed and contribute to a team-oriented culture


• Communicate clearly and regularly, especially during peak periods

Qualifications

• 1–3 years of experience in sales support, customer service, or produce operations


• Strong organizational skills and attention to detail


• Excellent communication skills—written, verbal, and virtual


• Proficiency with ERP systems (NetSuite experience a strong plus)


• Comfortable working in a fast-paced, seasonal business environment


• Passion for produce and a desire to grow within the industry

Ideal Candidate Traits

• Eager to learn the produce business and grow into an Account Manager role


• Detail-oriented and accountable in order and data processing


• Flexible and proactive in adapting to shifting daily priorities


• Positive, collaborative, and customer-focused

Key Performance Metrics

• Order entry accuracy and on-time processing


• Quality of communication with internal and external stakeholders


• Accuracy of stock and delivery tracking


• Responsiveness to customer inquiries


• Contribution to team and customer success