Job Description:
As a Retail Account Analyst your objective will be to enhance the business value FoodLink creates for our retail customers. You will assist the Account Manager to identify how new and existing product & service offerings can better be used by each customer to meet their business goals – and in return lead to higher customer satisfaction.
You will be responsible to support FoodLink users on a daily basis, provide user training, and build out a comprehensive set of support documents. You will also be tasked with collecting customer feedback on what they need to improve their business and communicate this back to the FoodLink Product Management team.
At FoodLink, we see ourselves as agents of change to help propel our customers to the leading edge of supply chain technology and process improvement. You will have to be a team player, while managing close relationships with the Sales & Marketing, Customer Service, Engineering, and Product Management teams at FoodLink.
- Competitive compensation package, including benefits & stock options at growing VC-backed company
- Fun team atmosphere in great Los Gatos location – with travel opportunities (20-25%)
Responsibilities & Duties:
- Build market and industry expertise for retail grocery supply chain & buying operations
- Develop and maintain long-term relationships with managers and end-users at FoodLink retail customers
- Assist the Account Manager to identify ways to expand the FoodLink footprint at our retail customers
- Work with the Customer Service team to escalate service disruptions and required technical support
- Serve as the voice of the customer to drive industry best practices into the FoodLink product and actively support the development of the future product roadmap
- Maximize customer retention and satisfaction
- Advocate for FoodLink to existing customers – via the phone, on-onsite and at various industry events
- Contribute as an important voice in internal strategy discussions
Education:
- BS/BA (graduate degree preferred)
Qualifications:
- Ability to build & maintain client relationships – at the management and user level
- Excellent presentation (PPT, MS Project, Visio) & written communication skills
- Expertise in data analysis and presentation
- Technical knowledge of SaaS-based software
- Experience working with CRM software (Salesforce)
- Some supply chain expertise – preferred knowledge of retail food sector
- Extremely motivated and thrive in a start-up/growth atmosphere
- Good listener and desire to work within a team environment
- Laser-focused on customer success
