Operations Manager - McAllen, TX

Compensation: $110K Base Salary + Performance Bonus + benefits (medical, dental, 401K, paid vacation & sick time)

About Us 

The Giumarra Companies is a leading international network of fresh produce growers, distributors, and marketers that encompasses a world of flavor and freshness. Since its inception in 1922, the company has taken pride in a longstanding commitment to quality, service, and industry leadership. Products packed under Giumarra’s trusted family of brands are supported by a suite of top-tier service solutions and enjoyed by consumers daily. Together with our partners, we’re feeding the world in a healthy way. Visit us at www.giumarra.com.

The Position

We have an immediate need for an Operations Manager to join our 104-year-old produce company during an exciting stage of growth and acceleration. Our Berries division is seeking an experienced Operations Manager to lead and optimize logistics, customer service, inventory management, and product quality operations for our McAllen, Texas division. This leadership role is responsible for ensuring the efficient movement of fresh berries throughout the supply chain while maintaining exceptional customer service standards, product quality, and regulatory compliance.

The ideal candidate is a bilingual (English/Spanish) operations professional with a strong background in fresh produce, food distribution, logistics, or related perishable goods industries. This individual will drive operational excellence, improve efficiencies, and ensure customers consistently receive high-quality products on time.

Responsibilities

Core responsibilities include, but are not limited to:

Logistics & Supply Chain Management 

• Direct all transportation, warehousing, distribution, and logistics activities to ensure timely and accurate deliveries. 
• Manage relationships with carriers, freight providers, and third-party logistics (3PL) partners to optimize cost, service, and performance. 
• Monitor transportation capacity, freight costs, and service levels to support business objectives. 
• Collaborate with sales and customer service teams to align inventory and product availability with customer demand. 

Customer Service Leadership 

• Lead and develop the customer service team to deliver exceptional support and responsiveness. 
• Resolve customer issues related to orders, deliveries, claims, and product quality in a timely and professional manner. 
• Establish service standards and performance metrics that enhance customer satisfaction and retention. 

Quality Assurance & Food Safety 

• Develop, implement, and monitor quality control procedures to preserve berry freshness and product integrity throughout the supply chain. 
• Track quality metrics, customer feedback, and product performance trends to identify opportunities for improvement. 
• Ensure compliance with all applicable food safety, handling, transportation, and regulatory requirements. 

Inventory & Operations Management 

• Maintain inventory accuracy while minimizing shrink, waste, and stockouts. 
• Analyze operational and inventory data to improve efficiency, reduce costs, and support profitability. 
• Implement process improvements that enhance operational effectiveness and service performance. 

Reporting & Leadership 

• Prepare and present operational reports covering logistics, customer service, inventory, and quality performance. 
• Develop and track KPIs to drive accountability and continuous improvement. 
• Lead, coach, and develop operational teams while fostering a culture of collaboration, quality, and customer focus. 

Qualifications & Requirements

• Minimum of 5 years of experience in logistics, operations, customer service, or supply chain management. 
• Bilingual in English and Spanish. 
• Strong leadership, communication, and team management skills. 
• Experience managing transportation providers and third-party logistics partners.
• Knowledge of food safety standards and quality control processes for perishable products. 
• Strong analytical, problem-solving, and organizational abilities. 
• Ability to manage multiple priorities in a fast-paced environment.
• Experience within the fresh produce, berries, food distribution, or agricultural industries.
• Knowledge of cold-chain logistics and perishable inventory management. 
• Experience with ERP, inventory management, and supply chain systems. 

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to handle or feel and reach with fingers, hands, and arms. The employee is occasionally required to sit; climb or balance and stoop, kneel, crouch, or crawl.

The employee must regularly lift and/or move up to 10 pounds minimum. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Giumarra Companies in partnership with ADP TotalSource is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, marital status, age, veterans' status, genetic information, disability, pregnancy, gender identity or expression, union activity, or any other basis protected by local, state, and federal law.

This policy applies with regards to all aspects of one’s employment, including hiring, transfer, promotion, compensation, eligibility for benefits and termination.