JOB FILLED - Field Support Engineer - Joe Produce | Produce Jobs, Produce Careers, Agriculture Jobs, Agriculture Careers

JOB FILLED - Field Support Engineer

Job Description: 

Carbon Robotics is developing a series of agricultural robots to help automate food growing and production while helping the environment and producing healthier food.

Our Field Support Engineers are our boots on the ground, working directly with the customer providing technical hands-on support. As the on-site point of contact, with the support of the teams at headquarters you’ll work to resolve the issue. You will also support our Sales organization with scheduled demos and site visits.

Job Duties and Responsibilities Include:

  • Respond quickly to customer issues
  • Perform routine maintenance and repair of carbon Robotics equipment
  • Respond to customer concerns and identify the issues, troubleshoot them, and work with Carbon Robotics teams to develop and implement corrective action plans
  • Conduct diagnosis and repair on equipment following safety guidelines
  • Perform operational testing of controls, safeties, shutdown, and place equipment in service
  • Collect data, upload it, and assist with model labeling
  • Demonstrate how to properly operate Carbon Robotics equipment
  • Support demonstration and implementation activities
  • Build strong cross-functional relationships with customers and teams within Carbon Robotics
  • Working in outdoor environments

Ideal Knowledge, Skills, and Abilities:

  • 3+ years of experience supporting, maintaining, or repairing farm implements
  • Ability to diagnose problems with equipment
  • Strong mechanical aptitude
  • Excellent communication skills, both written and oral
  • Proven ability to troubleshoot mechanical and electrical problems
  • Excellent relationship management, customer service, and communication skills
  • Ability to remain calm, composed, and articulate when dealing with difficult customer situations
  • Desire for solving customer issues and advocating for their success in a fast-paced and unstructured environment
  • Ability to lift up to 55 pounds
  • Trailer towing experience preferred but not required
  • Valid driver’s license required
  • English literacy required
  • Spanish speaking ability preferred but not required

Please apply with your resume. No cover letter is needed. Qualified applicants will receive a short survey after applying to help the team learn more about you.

Confidential Job: 

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