Summary:
The Customer Service Manager is responsible for managing and overseeing all day-to-day operations of the customer service team, including all areas related to fulfilling customer contracts, spot orders, invoicing, and collections. This role will also support the Sales team in managing customer accounts, delivering consistent service, maintaining accurate customer accounts and implementing new processes and functions as needed and help achieve organizational and departmental goals.
Qualifications:
• Minimum 5 years’ experience in sales service, especially in agriculture or food processing.
• Demonstrated customer service success and track record of customer satisfaction.
• Experience with Sage X3 or similar ERP preferred.
Skills:
• Demonstrated leadership and team management skills.
• Excellent organization and attention to detail.
• Strong communication and interpersonal skills with employees and customers.
• Ability to work under pressure and manage competing priorities and limited resources.
• Flexibility to adapt to changing customer demands and schedules.
• Excellent decision-making and problem-solving skills.
• Goal-oriented with a continuous improvement mindset
