Job Description:
The Transportation Coordinator is quick-thinking, flexible, and able to juggle multiple and diverse responsibilities with a strong emphasis on organization and effective communication skills. This is a demanding and fast paced position requiring a proactive and positive thinker who is able to exercise good judgment, customer service and initiative in a team setting.
Coordinates bookings, works with other transportation and sales staff to provide product transportation services related to customer order fulfillment. Tracks and logs loadings/deliveries and proactively advises on any delays or issues. Supports LTL operations and truck claims.
Responsibilities (including but not limited to the following)
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Monitors loads confirmed, provides updates and proactively communicates any OTD issues.
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Develops and maintains vendors relationships and supports contract development and terms.
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Coordinates day-to-day route scheduling, with vendors to meet product transport requirements.
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Facilitates route optimization, scheduling, and program changes as necessary to meet the client needs.
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Serves as a point of contact for employees and vendors, responding to transportation related inquires, suggestions, and complaints in a prompt, responsive, and professional manner.
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Provides timely and friendly customer service options.
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Frequent working of extended days and/or weekends to support transportation duties.
Requirements
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Ability to work a rotating evening and weekend shift schedule.
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Ability to work a be on-call, work extended days and holidays.
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Working knowledge of produce transportation industry services.
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Excellent verbal and written communication skills.
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Strong interpersonal, customer service and positive teamwork skills.
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Proficient organizational skills and attention to detail.
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Excellent time management skills with a proven ability to meet deadlines.
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Strong analytical and problem-solving skills.
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Ability to work through conflict and effectively address issues.
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Ability to adapt and function effectively in a high-paced and at times stressful environment.
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Proficient with Microsoft Office Suite or related software.
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Working knowledge of transportation management systems.
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Working knowledge of scheduling appointments and problem-solving customer PO numbers with customers on their websites.
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Ability to regularly work extended days and/or weekends to support transportation duties.
Education / Experience / Certifications
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Working experience in fresh produce transportation industry services (highly preferred).
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BA in logistics, transportation, supply chain management, or equivalent degree from an accredited institution, in a related field or equivalent years of experience (highly preferred).
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4+ years of experience in transportation operations (required).
Physical Requirements and Working Environment
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Prolonged periods of sitting at a desk, speaking on the phone, and working on a computer.
Salary Description
$65,000 - $75,000
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Compensation/Salary:
$65,000 - $75,000
Confidential Job:
0
