Sales Coordinator

Accountable to:          VP of Sales & Marketing       
Location:                    Bakersfield, CA (Onsite)

Job Purpose
The Sales Coordinator is a key member of the sales team, responsible for ensuring order input is accurate. They facilitate communication with buyers to fulfill orders and liaise with operations, logistics, and shipping to ensure seamless customer service.  The primary responsibility of this position is to provide support to the sales team, with the objective of freeing up their time so that they can focus on pursuing new business opportunities, including the establishment of new accounts and the further development of existing ones.  The sales coordinator may be asked to help with portions of a sales deck, run reports, ship samples, and help to coordinate materials for trade shows. Demonstrated ability to establish and maintain positive working relationships with team members, customers, and vendors. These are examples and not an inclusive list of duties for this support role.

Responsibilities:
Reporting to the VP of Sales & Marketing, this role supports the sales and brand growth aspirations through:

Order Entry

• Accurate and timely enter new order entry into Famous ERP including PO’s, shipping, and delivery dates, freight costs, and order instructions.
• Manage orders across multiple customer platforms (e.g., Procurant, ITrade, E2Open, OFX, Retail Link) and future systems to ensure no orders are missed.
• Manage business utilizing phone, email, Teams, electronic portals, cross functional collaboration, and facility visits.
• Order changes including last minute involving cross functional communication to problem solve and find best solution for customer and company.
• Constant monitoring of emails making sure orders are not missed and handled in a timely manner.
• Troubleshoot mis shipped orders, incorrect data, system/database problems.
• Standard order and system order updates including but not limited to packaging updates for promotions ensuring costs are correct and operations knows what to pack.
• Judgement and communication.  Make sound decisions utilizing SOP’s, knowledge and sound problem solving.

Customer Communication

• Notify buyers of non-shipped orders and confirm next steps.
• Notify buyers of any potential issues with their orders and help solve problems.
• Other as needed and directed by sales team or VP of Sales & Marketing.

Other Duties

• Submit weekly customer compliance forms on Monday’s.
• Monitor customer item management compliance to ensure company adherence
• Manage Repositrak Compliance for select customers and others not covered by Food Safety.
• Support new customer system setup.
• Track and correct transactional errors, example: include but not limited to ASN, invoicing etc.
• Support Accounts Receivable by addressing initial issues and aging accounts prior to escalation.
• Process and document rejection notices – communicate cross functionally regarding customer rejections including typing notices, gathering feedback from operations, food safety, logistics and sharing with sales account manager as well as documenting for ongoing file. 
• Process ASN’s (until transitioned to another department).
• Manage freight on PO’s (until transitioned to another department).
• Review and distribute BOL’s daily.
• Ship samples for sales and marketing purposes.  Occasionally, you will be required to travel to company facilities and drop off items at FedEx or other shipping providers.

Customer Performance

• Support Sales Account Managers by monitoring merchandising reports and providing feedback on account activity based on the information provided.  Also includes following up with merchandisers as needed to ensure clarity, provide guidance and offer direction
• Provide support as needed by creating and delivering customized PowerPoint presentations for sales account managers and business development managers
• It is essential to prioritize sales retention in areas that are within control based on roles and responsibilities

Competencies:

• Effective and efficient time-management
• Excellent written and verbal communication skills
• Ability to thrive in a fast-paced environment both independently, with varying levels of ambiguity, and as part of a team
• Adaptability in a growing and changing business
• Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook)
• Positive, team-oriented, “can do” mindset

Requirements:

• Bachelor’s degree in Business, Ag Business, or a related field preferred
• Positive team player with a thirst for knowledge and desire to exceed expectations
• Willingness to work overtime, including weekends and especially during peak seasonal periods may be required
• Ability to collaborate and communicate across multiple departments (Supply Chain, Maintenance, Operations, Admin), with customers and possibly vendors related to the role

Computer skills required:

• Famous Software
• Repositrak
• Microsoft office 365
• Order Processing Systems; Procurant, ITrade, E2Open, OFX, Retail Link Internet Software

Physical Demands:

• The ability to walk and/or stand for several minutes. On rare occasions, the role may be required to lift and/or move objects weighing more than twenty-five (25) pounds
• Occasionally required to stand/walk
• Frequently required to sit
• Frequently utilize visual acuity to operate equipment, read technical information, and/or use a keyboard
• Occasionally required to lift/push/carry items up to 25 pounds
• Occasionally work near moving mechanical parts
• Occasionally exposure to outside weather conditions
• Occasionally exposure to extreme heat or cold (non-weather)
• Occasionally loud noise
• Some travel, as needed to the facilities/farm/shipping providers

Benefits

• Medical- We pay 100% for employee-only coverage, we have excellent choice of plans including HMO, PPO and PPO with H.SA options available. Dependent coverage is offered at a low cost.
• Dental – Vision- we pay 100% of employee coverage, coverage for dependents offered at low cost with a portion of premiums paid for by Country Sweet Produce, Inc.
• Company-paid life insurance, with options to purchase additional coverage for family

Financial Planning

• 401(k) plan with company matching a percentage of contributions
• Financial planning, retirement, and other assistance from advisors available at no cost

Pay Range: $25-$28 per hour depending on experience
Location: Bakersfield, CA 93309, on-site
FLSA and Employment Status: Non-Exempt, Full-time