Inside Sales and Admin Specialist

ABOUT US:

Collagen is essential for natural beauty and a healthy, active body. As we age, our collagen levels decrease. In 1994, our scientists designed the ch-OSA complex, Biosil’s active ingredient in our high-quality supplement. This powerful formula still revolutionizes the beauty industry today. We’ve invested over 30 years and $25 million in research, improving, and testing our ingredients. Our active ingredient is tested and proven to work through clinical trials by American and European researchers.

We are unique in the collagen-field because Biosil protects and activates your own production of collagen, keratin, and elastin—your best friends in anything related to skin, hair, nails, bones, and joints. With ch-OSA®, you boost your own beautiful physiological processes, generating and protecting your own collagen— the best and most effective collagen for you. Biosil is clean, naturally vegan, and GMO-free.

Position Summary:

The Inside Sales and Admin Specialist is responsible for enhancing the customer experience through excellent service, outbound sales efforts, and administrative support. This position focuses on building and maintaining relationships with independent retailers—primarily in the natural channel—through outbound sales calls and proactive follow-ups.

Success in this role requires strong sales and communication skills to build rapport, understand retailer needs, present sales initiatives, and close sales deals to meet target goals. The ability to multi-task, prioritize, and manage accounts through various growth stages—from initial contact and portfolio presentations to order processing and reporting—is essential.

Key Responsibilities:

• Work closely with the National Sales Director to execute strategies that support targeted sales goals.
• Make outbound calls and send emails to existing and potential retailers; follow up on leads and inquiries.
• Answer retailer questions and follow-ups in a timely and professional manner.
• Create a premium level customer experience through consistent communication and reliable deliverables.
• Understand customer needs and identify new sales opportunities.
• Qualify and convert new leads into active accounts.
• Close sales deals and consistently meet or exceed sales targets.
• Gain new product distribution by presenting compelling product information and offers.
• Schedule and coordinate product education trainings for retailers and their teams.
• Offer and manage in-store support materials, such a point-of-sale assets and promotional displays.
• Maintain accurate records in the CRM system for current and prospective customers.
• Collaborate externally with broker teams to provide value-added support and timely responses.
• Stay informed on competitive products, market trends, and industry updates.
• Use sales data and reporting tools to inform and optimize sales strategies.
• Maintain SharePoint and OneNote tools; manage project tracking with a strong focus on data accuracy.
• Run sales reports and provide promotion confirmations and documentation as needed.
• Collect and prepare sales collateral in excel for new item submissions, promotional contracts, and advertising agreements.
• Follow up with customers on product availability, order status, and promotional activity.
• Identify opportunities within existing accounts and support ongoing retail growth efforts.
• Perform other tasks as needed to support both sales and administrative operations.

Qualifications:

• Minimum 2 years of outbound sales and admin experience.
• 2+ years in the CPG industry with a focus on customer relations and data analysis.
• Proven record of sales performance and meeting targets.
• Strong interpersonal and relationship-building skills. Skilled in negotiation, sales closing, and creative problem solving.
• Excellent written and verbal communication skills.
• Confident and professional phone presence.
• Superior customer service orientation.
• Proficient in Microsoft Office, especially Excel
• Prior experience with PowerBI is considered advantageous.
• Capable of managing multiple priorities and deadlines independently.
• Comfortable working in a remote/home office environment.

What We Offer

• Competitive salary
• Remote Work
• Comprehensive benefits package & retirement plans
• A collaborative and innovative work environment