Job Description:
Ellips was founded in 1989. In 2019, we celebrated our 30th anniversary, with countless software systems installed all over the world. Today we have a passionate team of highly qualified employees.
We are currently seeking a Technical Support Engineer to join our team based in Kingsburg, CA.
Requirements:
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Primary technical support contact for customers, prospects, and partners.
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Participate in sales efforts, i.e., sales visits, product demonstrations, etc. to provide a detailed overview of our technology and the potential benefits.
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Responsible for ongoing customer support with system design, project management, and installation services.
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Identify system enhancements that will maximize system performance and address evolving customer requirements.
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Improve our support capabilities by documenting best-practices and sharing knowledge and experience with partners and peers.
Qualifications:
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5+ years of experience providing technical support
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Bachelor’s degree in engineering, or comparable work experience in a related technical field
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Communicate technical concepts to technical and non-technical individuals
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Work between diverse organizations with overlapping business drivers and needs
Compensation:
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Salaried, base pay depending on experience
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18 days of paid vacation per annum, accrued monthly on a pro-rata basis (1.5 days per month)
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Medical benefits and healthcare insurance are provided by the company
Compensation/Salary:
DOE
Confidential Job:
0
