Maui Fresh‘s history started in 2004 when Francisco Clouthier started trading in the Los Angeles Wholesale produce Market. Francisco recognized the market potential of the industry and started his own wholesale business for produce. Shortly after Francisco opened his doors, he had gained a large customer following.
Years later, many local and regional retailers and food service businesses are still among Maui Fresh‘s regular customers and many more have joined them – from bars and restaurants to shops and hotels. Maui Fresh supplies a wide variety of customers.
Job Objective: Will provide customer service support to the Sales Department including sales system assistance, order tracking, transaction research, special projects, and direct customer assistance to an assigned group of customers.
Essential Job Functions: The essential functions of the job include, but are not limited to, the following:
- Providing support to sales team in handling communications between sales department and customers/vendors and maintaining the customer database.
- Perform order processing and follow up, data entry, and load tracking/tracing with a high level of accuracy.
- Collaborate with sales representatives to send pricing per customer specifications and requirements.
- Schedule produce pick-up and delivery appointments with vendors, transportation companies, and customers.
- Investigate and resolve/escalate customer issues and complaints.
- Maintain consistent communication with Accounting department and assist in the reconciliation of customer accounts when necessary.
- Prepare for and assist with customer presentations, site visits, and trade shows.
- Participate in the development of sales reporting and KPI tracking, measuring both internal and customer-facing metrics
Required Skills and Qualifications:
Ability to perform the essential functions of the position.
- Two+ years’ experience in a sales/customer service environment, preferably in the produce or agricultural industry.
- High School Diploma (or equivalent) required
- Strong computer literacy and proficiency required, especially Microsoft Office; experience with Produce Pro software is a plus.
- Excellent oral and written communication skills; bilingual English/Spanish is highly preferred.
- Demonstrated organization skills.
- Ability to prioritize and multi-task projects and assignments.
- Comfort with working with individuals at all levels of an organization.
- Possess excellent interpersonal skills.
Our company is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, age, sex, religion, disability, sexual orientation, marital status, veteran status, gender identity or expression, or any other basis protected by local, state or federal law.
This policy applies with regard to all aspects of one’s employment, including hiring, transfer, promotion, compensation, eligibility for benefits and termination.
