Titan Farms, the largest grower of Peaches on the east coast, along with bell peppers and broccoli, is seeking an experienced Logistics Coordinator & Customer Service Representative based out of Ridge Spring, SC. The qualified individual will be an enthusiastic and outgoing individual with the ability to multi-task. The ideal candidate will be a team player in an energetic sales office, will be a vibrant communicator, and will have the ability to thrive in a fast-paced business environment.
Objective:
To organize and coordinate the safe and efficient distribution of products and to ensure orders and fulfilled and delivered correctly and efficiently. To use logical reasoning to coordinate with various logistics entities, the sales team members and the shipping department team to ensure the highest customer satisfaction.
- Oversee and direct daily transportation arrangements and ensure that logistic service providers meet their contractual obligations.
- Work with team to recommend cost and transit time improvement opportunities and negotiate spot freight rates for cost containment.
- Assess carrier market pricing/rates and to ensure adequate savings to our customers.
- Support Sales/Customers with services that include expediting time sensitive cargo, freight claims, and excellent communication protocols.
- Strong personal interaction skills to coordinate the functions of internal warehouse personnel for efficient workflow and the ability to act as liaison between suppliers and customers.
- Update and provide tracking information to customers as well as to account managers.
- Monitor and report driver issues such as accidents, missed appointments, or delivery issues.
- Analyze delivery costs and recommended more cost-effective methods of transportation.
- Assist sales team in developing the business with efficient execution of administration.
- Manage internal administration for the sales team that includes communication with the farm operations team, the pack house team and other growers.
- Organize and prepare paperwork for external communication to all customers
- Perform administrative duties such as:
- Answering phones to provide assistance to customers and carriers
- Data entry/processing of sales orders within a computer software
- Data entry/assessment with excel spreadsheet(s)
- Provide directions and assistance to drivers/carriers/customers
- Oversee pending orders and organize system for all outbound orders to ensure appropriate and timely flow of produce
- Ensure satisfactory completion of orders and prompt follow-up regarding orders, complaints, or discrepancies.
- 2+ years’ experience in the produce industry
- 2+ years in Logistics
- Associates Degree or equivalent work experience
- Experience in working with a sales team
- Prior sales assistant, administrative and/or technical experience is preferred.
- Should possess excellent verbal and written communication skills with computer competency (i.e. Excel, PowerPoint, Envio, Famous)
- Strong sense of urgency, problem solving skills and excellent customer service skills are key factors in the success of this role
- Acute attention to detail and accuracy and proficient record-keeping skills
- The ability to plan ahead and deal with unexpected changes strategically and expeditiously
- Positive attitude and outside of the box thinking to improve efficiencies
- “Own It” Mentality that is mission-driven
We offer a competitive salary and benefits package that includes medical, dental, vision, 401(k), vacation, sick, and holiday pay
