Job Description:
The Sales Coordinator will work directly with the sales team and assist in administrative tasks such as filing, faxing, answering emails and phone calls, processing adjustment memos, making phone calls to customers, inputting order entries and report generation.
Compensation/Salary:
DOE
Requirements:
- B.S. / B.A. Degree preferred.
- Customer service and/or sales experience.
- Proficient with MS Office Suite, including Outlook, Excel and Word.
Responsibilities & Duties:
- Acquire familiarity with products and suppliers; develop a positive working relationship with all sales staff and customers.
- Manage communications and information flow with customers and sales team, including daily pricing/market run-down and daily contract pricing.
- Maintain daily communication with cooling facilities.
- Answer incoming phone calls in a professional, courteous manner and assist customers whenever appropriate.
- Perform clerical duties that support the sales process – modifying and emailing our price list, running and distributing weekly sales reports, and filing paperwork.
- Coordinate customer orders and accurately input into sales database.
- Assist with order entry, as directed by sales team.
- Monitor inventory and report oversells to sales team.
- Track customer orders to delivery.
- Create sales invoices for customers.
- Ensure special customer requirements are accurate, current, and properly noted on the orders.
- Ensure order changes, add-ons, or deletions are communicated to Sales Manager and sales staff as they occur.
- Promptly and professionally respond to all inbound customer requests including phone calls and emails.
- Monitor internet-based business to business portals.
- Work effectively with sales personnel to resolve issues and disputes regarding shipments, products or accompanying follow-up activity.
