Sun Pacific began in 1969 with the purchase of 72 acres of oranges in Exeter, California. Today Sun Pacific owns more than 40,000 acres in California and ships 35 million boxes of fresh fruit annually. As the acreage has grown, so has our expertise and attention to detail in farming and packing the highest quality product. Today, with over 3,000 employees, Sun Pacific is the largest grower/shipper of navel oranges in the world, and the largest grower/shipper of table grapes, mandarins, and kiwi in North America. Our team is growing and currently looking for a sales assistant for our sales department in Pasadena.
JOB SUMMARY: The sales assistant is primarily responsible for supporting all areas of the business to achieve overall sales goals, growth, and profitability.
REPORTING RELATIONSHIP: The sales assistant reports directly to the department head and account executives.
ESSENTIAL DUTIES AND RESPONSIBILITIES: Essential duties and responsibilities include, but not limited to:
- Answering telephone sales lines, transferring calls or taking detailed messages if necessary;
- Retrieving, confirming, processing, and revising all purchase orders;
- Keeping track of order status, producing documents for accounting, and communicating any shortages or issues with shipments;
- Entering orders manually in EDI platforms and internal sales system;
- Processing email/manual orders and revisions taken by sales manager and/or managing communication directly with customers;
- Coordinating customer orders with director and packinghouses, as appropriate;
- Reviewing, confirming, and creating all required shipping documents;
- Coordinating and communicating with transportation manager for delivered orders and verifying transportation rates / calculating FOB and delivered pricing for specific customers;
- Creating sales reports and track sales data as necessary;
- Tracking, reviewing, and processing claim files when an issue arises;
- Acting as liaison between customers and sales management and/or packinghouses;
- Coordinating events and activities in collaboration with Sales, Marketing and Category Development;
- Communicating availability, pricing structure, sales / marketing strategies and opportunities to customers as needed;
- Collecting, extracting, analyzing, & resolving any issues with arrivals / accounts receivables for accounting;
- Reconciling EDI issues;
- Establishing and maintaining quality customer service for all major retail chains in an effort to achieve more sales and overall growth in business relationships;
- Maintaining a safe and professional work area;
- Representing Sun Pacific in an ethical and business-like professional manner in all interactions with customers, suppliers, co-workers, and the business community at large; and,
- Providing professional customer service in a fast-paced environment, with a focus on process improvement and contribution to improving teamwork and workflow.
DESIRED QUALIFICATIONS:
- A minimum of 2 years’ experience in customer service position with high volume activities, requested;
- High school diploma or a GED equivalent from a certified school, required;
- Produce industry experience strongly desired;
- Detail-oriented, specifically with respect to data and records keeping activities;
- Highly motivated, pro-active self-starter with the ability to solve problems in a resolute manner; and,
- Strong written and verbal English communication skills. Bilingual in English/Spanish a plus.
SKILLS, KNOWLEDGE, AND ABILITIES:
- Proficiency in MS Office (Word, Excel, Power Point, etc.) strongly encouraged;
- Strong organizational and planning skills;
- Ability to efficiently communicate with retail and wholesale customers; and,
- Ability to manage accounts effectively to meet targets and deadlines.
Competitive pay and benefits, offered.
