Assistant Account Manager

ABOUT MARKON 

From its headquarters in Salinas, CA, Markon Cooperative, Inc., provides fresh produce purchasing,  logistics, information and marketing services exclusively to its five member distributors (Ben E. Keith Foods,  Gordon Food Service, Gordon Food Service Canada, Nicholas & Company, and Shamrock Foods Company)  and their foodservice customers. 

A leader in food safety, quality control, and innovation, Markon is also mindful of the produce industry's  impact on people – from field workers to consumers. We put people first and offer a culture that values  teamwork, loyalty, and a commitment to excellence. 

Join Markon and let’s redefine ‘fresh’ together! 

JOB SUMMARY 

We are seeking an Assistant Account Manager to support day-to-day order management, customer service,  and account coordination activities for Markon’s Member‑Distributors. 

Working closely with Account Managers and cross-functional teams, this role processes orders, manages  documentation, communicates with customers, and helps ensure accurate, timely execution of product  flow. The Assistant Account Manager functions as a key member of the Account Management team by  maintaining strong customer relationships, resolving issues proactively, and supporting operational needs in  a fast-paced environment. 

KEY RESPONSIBILITIES 

• Assists the Account Managers to provide day-to-day customer support; troubleshoots customer  issues. 
• Processes order changes and updates. 
• Processes orders as needed, including checking notes. 
• Dispatches carriers. 
• Communicates order discrepancies. 
• Sends pre and final manifests (order confirmations). 
• Handles transportation and dispatch issues. 
• Processes credits, rejections and protections. 
• Contributes to process improvement as opportunities arise. 

REQUIRED SKILLS & QUALIFICATIONS 

• Associate degree in business, supply chain, agriculture, or a related field; or equivalent combination  of education and relevant work experience. 
• Minimum of 1 year of experience in customer service, account support, logistics coordination, or a  similar office-based role. 
• Strong computer skills, including proficiency with Microsoft Office (especially Excel and Outlook)  and the ability to learn new systems and databases quickly.
• Strong written and verbal communication skills, with the ability to interact professionally and  effectively with internal teams, customers, and vendors. 
• Ability to manage customer inquiries and resolve issues in a calm, professional manner in a fast paced environment. 
• Solid attention to detail and organizational skills, with the ability to manage multiple tasks and  maintain accuracy in order processing and documentation. 
• Ability to apply basic mathematical concepts, including percentages, ratios, and volume  calculations, in practical business situations. 
• Strong problem-solving skills, including the ability to gather information, identify issues, and  determine appropriate next steps. 
• Ability to prioritize work, meet deadlines, and follow through on tasks with a high degree of reliability  and accountability. 
• Ability to work both independently and collaboratively as part of a team. 

PREFERRED QUALIFICATIONS 

• Bachelor’s degree in supply chain, business, agriculture, or a related field. 
• Experience in produce, foodservice, logistics, or supply chain operations. 
• Prior experience with order entry, inventory systems, or ERP platforms. 
• Familiarity with transportation or dispatch coordination processes. 
• Experience supporting account managers, purchasing teams, or customer accounts in a high volume environment. 
• Exposure to pricing, billing, or basic accounting processes (e.g., credits, short pays, reconciliations). 

WORK LOCATION 

In-office (Salinas, CA). 

COMPENSATION 

The salary range for this position is $30.00 - $36.00 per hour, depending on experience and qualifications. 

BENEFITS 

• Health, dental, and vision insurance 
• 401(k) 
• Optional Health Savings Account 
• Life insurance 
• Employee assistance program 
• Paid Time Off 

This job description does not contain a comprehensive list of activities, duties, or responsibilities that will be  required of the employee for this job. Duties, responsibilities, and activities may change at any time with or  without notice. 

Markon is an equal opportunity employer. All applicants receive consideration for employment without regard  to race, color, religion, sex, age, national origin, disability, genetic information, or any other basis protected by  applicable law. We will make any reasonable accommodation for those with disabilities to perform the  essential functions of their jobs.